Maintenance
To submit an online request for maintenance, the staff needs the following information included:

• Apartment number and resident name
• Specific appliance or room the problem is in, for example the second bedroom or master bathroom
• Detailed description of the problem, for example the washer is filling up with water and not completing a cycle or the light under the kitchen cabinet next to the stove is not working

Please email chewitt@cltofpbc.org

For afterhours, Maintenance Emergencies:
Please text (561) 396-3904 with as much detail as possible and make sure to include your apartment number.  If you are unable to text, please leave a message with your telephone number and your call will be returned through a sign language interpreter.

The following are examples of what constitutes an emergency:

1. FIRE – EMERGENCY
Tenants should immediately call the Fire Department (911) for all fires on property.  The tenant should then call the Emergency Number to report.

2. BROKEN WATER LINES – EMERGENCY
The tenant should call the Emergency Number to report.  This emergency will be responded to as soon as possible.

3. TOILET STOP UP – EMERGENCY/URGENT
Will be dealt with on an individual basis. For Davis Landings Main Water and Sewer Lines the Emergency Number should be called and the issue will be responded to as soon as possible and only to abate the immediate problem. Repair work will be performed on the next business day. If your unit has 2 toilets and only 1 is stopped up, this does not constitute an emergency. Sink stop-ups are not an emergency.

If your toilet is backed up, do you have a plunger? Have you tried to plunge it? Please try that before you call on a backed up toilet.

4. NO HEAT/AIR CONDITIONING – EMERGENCY/URGENT
Call the Emergency Number only if the following outside temperatures apply. If the outside temperature is 55 degrees or below for heating OR 90 degrees and above for air conditioning; this constitutes an emergency. For Senior Citizens 60 and 85 degrees for outside temperatures apply.

5. HOT WATER – EMERGENCY/URGENT
It is only an Emergency if the hot water tank is leaking or wires are sparking. In this case the tenant should call the Emergency Number to correct the problem or stop further damage to the property. Thermostats are set at 120 degrees, this is the typical setting. TENANTS ARE NOT TO TAMPER WITH HOT WATER THERMOSTAT TEMPERATURE.

6. NO ELECTRICITY THROUGH THE ENTIRE UNIT – EMERGENCY
Tenants should check breakers and verify that your Lake Worth Utility service is not disconnected for non-payment. Residents will be charged if the electric service is disconnected by the utilities department for non-payment and the tenant has called the Emergency Number.

7. THE ELEVATOR IS NOT WORKING, THE DOORS WILL NOT CLOSE.
The elevator doors are designed to stay open for only a short time, approximately 30-45 seconds each time the doors open. If the doors are forced to stay open by putting an item (furniture, groceries etc.) between the doors this action trips out the electrical/computer circuit.
This trip-out is a safety measure by the elevator company. The doors will not close after the computer circuit is tripped out. The doors will remain open until the elevator technician comes to check the computer system.

These service calls are $900.00 per call. If it is found that the service call had to be made due to tenant negligence; the tenant will be charged.

If the elevator is stuck while you are on it, and the doors are shut closed, cellphones will not work. You have to press the “call” button in the elevator. This situation is considered a true emergency. They will send a technician as soon as possible.

Do not use the “call” button to call the elevator company if the doors are jammed open.

8. NO WATER THROUGH THE ENTIRE UNIT – EMERGENCY
Tenants should verify that your Palm Beach Water service is not disconnected for non-payment. Residents will be charged if the water service is disconnected by the utilities department for non-payment and the tenant has called the Emergency Number.

9. HURRICANE SEASON 
If the weather becomes very bad it is your responsibility to remove the furniture and plants from your patio. Do not leave any furniture on the patio in the event of a notified storm or hurricane. Furniture items can cause damage to your unit or other apartments and vehicles. In the event of a Hurricane Warning please make the required preparations for you, your family and your personal effects.